Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of adamistan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Útiles buen tamaño
J***G –
El vendedor fue muy amable, aunque no tenía el articulo deseado me envió un pasamontañas, es muy suave y bonito, tela de muy buena calidad, transpirable, lo recomiendo sin duda.
S***c –
Перчатки Star Field Knight подходят для комфортной езды. Не первые мои перчатки из такой ткани. Они отлично дышат, не перегревают руки, а специальная ткань быстро высыхает и впитывает пот, что приятно при долгих поездках. Внешний вид стильный, материал качественный, посадка комфортная. Больше подойдет для недлинных пальцев, хорошая упругость и растяжимость по ширине. Большая чувствительность к экрану. Удобно использовать смартфон или навигатор, не снимая перчаток откликается быстро, ткань перчаток вся полностью чувствительна к экрану. Это реально большой плюс для всех, кто часто пользуются гаджетами во время поездки. Рекомендую как для повседневных поездок, так и для более длительных путешествий. Спасибо продавцу, что отправил перчатки и выполнил свои обязательства. Отправку пришлось подождать, доставка быстрая.
Customer –
바이크 이너장갑 으로 쓰려서 구매함 생각보다 퀄이 좋아보입니다. 핸드폰 터치도 잘되고 거슬리는 실밥도 없음 사용해봐야알겠지만, 꾸준히 판매만하면 계속 이거 주문할듯?
R***n –
Fantastic quality. Thanks!
3***r –
Черная маска (намордник) для лица пришла довольно быстро. Маска сделана из хорошего качественного материала, для моего сына просто супер, он очень доволен. Спасибо.
B***G –
excelentes 💯 recomendado
Customer –
이너장갑으로 좋은것 같습니다만 헙스로우 이너보다 약간 더 두꺼워요.. 근데 이가격에 쓸만하게 나옵니다. 박음질도 은근 잘 되어 있어요. 가격대비 괜찮습니다. 사이즈는 일반 남성 보통 사이즈이며 큰손은 힘들듯…
Customer –
Really good actually
A***r –
Excellent service
Customer –
bon gants qui ont la taille annoncée dans le descriptif
Customer –
Son unos guantes con muy buen acabado, finos y con buen tacto, ideales para llevar por debajo de los de la moto en invierno y conseguir tener las manos calientes
Customer –
제품 좋습니다…
Customer –
good
A***s –
Labai gera kokybė 👍👍👍
Customer –
Bardzo dobry produkt
Customer –
Convient bien pour une taille M A voir à l’usage si le gain de chaleur est perceptible en moto l’hiver…
j***A –
parfait bon produit